11- GOVERNING LAW
QUESTIONS?
Or write to us at: 5 Burnt Oak Broadway HA8 5LD
10- CHANGES TO THESE TERMS
11- GOVERNING LAW
QUESTIONS?
Or write to us at: 5 Burnt Oak Broadway HA8 5LD
09- THIRD-PARTY LINKS
10- CHANGES TO THESE TERMS
11- GOVERNING LAW
QUESTIONS?
Or write to us at: 5 Burnt Oak Broadway HA8 5LD
08- INTELLECTUAL PROPERTY
09- THIRD-PARTY LINKS
10- CHANGES TO THESE TERMS
11- GOVERNING LAW
QUESTIONS?
Or write to us at: 5 Burnt Oak Broadway HA8 5LD
07- HEALTH & LIABILITY
– Please inform staff of any medical conditions, disabilities, or allergies prior to your visit so we can accommodate your needs appropriately.
– Participation in play activities is at the visitor’s own risk. AppleTown takes every reasonable precaution to ensure the safety of our guests, but we cannot accept liability for injury arising from misuse of equipment or failure to follow safety instructions.
– Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited by law.
08- INTELLECTUAL PROPERTY
09- THIRD-PARTY LINKS
10- CHANGES TO THESE TERMS
11- GOVERNING LAW
QUESTIONS?
Or write to us at: 5 Burnt Oak Broadway HA8 5LD
06- ENTRY, SUPERVISION & SAFETY
accompanied by a responsible adult (18+) throughout their visit.
– AppleTown is designed for children. Age and height restrictions may apply to specific play areas and attractions — these will be clearly displayed
on-site.
– All visitors must follow the safety rules and guidelines displayed throughout the venue.
– AppleTown staff reserve the right to remove any visitor who poses a risk to themselves, other guests, or the facility.
– Visitors are required to wear socks at all times within the play areas. Socks may be purchased on-site if needed.
– Food and drink brought from outside the venue are not permitted unless for medical or dietary reasons (please inform staff in advance).
– AppleTown accepts no responsibility for personal belongings lost, stolen, or damaged during your visit.
07- HEALTH & LIABILITY
– Please inform staff of any medical conditions, disabilities, or allergies prior to your visit so we can accommodate your needs appropriately.
– Participation in play activities is at the visitor’s own risk. AppleTown takes every reasonable precaution to ensure the safety of our guests, but we cannot accept liability for injury arising from misuse of equipment or failure to follow safety instructions.
– Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited by law.
08- INTELLECTUAL PROPERTY
09- THIRD-PARTY LINKS
10- CHANGES TO THESE TERMS
11- GOVERNING LAW
QUESTIONS?
Or write to us at: 5 Burnt Oak Broadway HA8 5LD
05- BOOKINGS & PAYMENTS
– Cancellations made within 48 hours of the booked session are non-refundable.
– Birthday party packages have separate cancellation terms outlined at the time of booking. A non-refundable deposit may be required to secure the
date.
– AppleTown reserves the right to cancel or reschedule sessions due to unforeseen circumstances (e.g. facility maintenance, safety concerns). In such cases, a full refund or rebooking option will be offered.
– Refunds, where applicable, will be processed back to the original payment
method within 5–10 business days.
06- ENTRY, SUPERVISION & SAFETY
accompanied by a responsible adult (18+) throughout their visit.
– AppleTown is designed for children. Age and height restrictions may apply to specific play areas and attractions — these will be clearly displayed
on-site.
– All visitors must follow the safety rules and guidelines displayed throughout the venue.
– AppleTown staff reserve the right to remove any visitor who poses a risk to themselves, other guests, or the facility.
– Visitors are required to wear socks at all times within the play areas. Socks may be purchased on-site if needed.
– Food and drink brought from outside the venue are not permitted unless for medical or dietary reasons (please inform staff in advance).
– AppleTown accepts no responsibility for personal belongings lost, stolen, or damaged during your visit.
07- HEALTH & LIABILITY
– Please inform staff of any medical conditions, disabilities, or allergies prior to your visit so we can accommodate your needs appropriately.
– Participation in play activities is at the visitor’s own risk. AppleTown takes every reasonable precaution to ensure the safety of our guests, but we cannot accept liability for injury arising from misuse of equipment or failure to follow safety instructions.
– Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited by law.
08- INTELLECTUAL PROPERTY
09- THIRD-PARTY LINKS
10- CHANGES TO THESE TERMS
11- GOVERNING LAW
QUESTIONS?
Or write to us at: 5 Burnt Oak Broadway HA8 5LD
04- BOOKINGS & PAYMENTS
– Full payment is required at the time of booking unless otherwise stated.
– Once a booking is confirmed, you will receive a confirmation email. This serves as your proof of booking — please retain it.
– Please review your booking details carefully before completing payment. Errors in date, time, or session type may not be correctable after confirmation.
– Prices displayed on the website are in British Pounds (£) and include VAT
where applicable.
– AppleTown reserves the right to amend pricing at any time. Price changes
will not affect bookings that have already been confirmed.
05- BOOKINGS & PAYMENTS
– Cancellations made within 48 hours of the booked session are non-refundable.
– Birthday party packages have separate cancellation terms outlined at the time of booking. A non-refundable deposit may be required to secure the
date.
– AppleTown reserves the right to cancel or reschedule sessions due to unforeseen circumstances (e.g. facility maintenance, safety concerns). In such cases, a full refund or rebooking option will be offered.
– Refunds, where applicable, will be processed back to the original payment
method within 5–10 business days.
06- ENTRY, SUPERVISION & SAFETY
accompanied by a responsible adult (18+) throughout their visit.
– AppleTown is designed for children. Age and height restrictions may apply to specific play areas and attractions — these will be clearly displayed
on-site.
– All visitors must follow the safety rules and guidelines displayed throughout the venue.
– AppleTown staff reserve the right to remove any visitor who poses a risk to themselves, other guests, or the facility.
– Visitors are required to wear socks at all times within the play areas. Socks may be purchased on-site if needed.
– Food and drink brought from outside the venue are not permitted unless for medical or dietary reasons (please inform staff in advance).
– AppleTown accepts no responsibility for personal belongings lost, stolen, or damaged during your visit.
07- HEALTH & LIABILITY
– Please inform staff of any medical conditions, disabilities, or allergies prior to your visit so we can accommodate your needs appropriately.
– Participation in play activities is at the visitor’s own risk. AppleTown takes every reasonable precaution to ensure the safety of our guests, but we cannot accept liability for injury arising from misuse of equipment or failure to follow safety instructions.
– Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited by law.
08- INTELLECTUAL PROPERTY
09- THIRD-PARTY LINKS
10- CHANGES TO THESE TERMS
11- GOVERNING LAW
QUESTIONS?
Or write to us at: 5 Burnt Oak Broadway HA8 5LD
03- USING THIS WEBSITE
– Use the website for lawful purposes only
– Not misuse, hack, or attempt to disrupt the website’s functionality
– Provide accurate and up-to-date information when making a booking
– Not use our site to transmit any unsolicited or unauthorised advertising material
We reserve the right to suspend or restrict access to the website if we believe you are using it in breach of these terms.
04- BOOKINGS & PAYMENTS
– Full payment is required at the time of booking unless otherwise stated.
– Once a booking is confirmed, you will receive a confirmation email. This serves as your proof of booking — please retain it.
– Please review your booking details carefully before completing payment. Errors in date, time, or session type may not be correctable after confirmation.
– Prices displayed on the website are in British Pounds (£) and include VAT
where applicable.
– AppleTown reserves the right to amend pricing at any time. Price changes
will not affect bookings that have already been confirmed.
05- BOOKINGS & PAYMENTS
– Cancellations made within 48 hours of the booked session are non-refundable.
– Birthday party packages have separate cancellation terms outlined at the time of booking. A non-refundable deposit may be required to secure the
date.
– AppleTown reserves the right to cancel or reschedule sessions due to unforeseen circumstances (e.g. facility maintenance, safety concerns). In such cases, a full refund or rebooking option will be offered.
– Refunds, where applicable, will be processed back to the original payment
method within 5–10 business days.
06- ENTRY, SUPERVISION & SAFETY
accompanied by a responsible adult (18+) throughout their visit.
– AppleTown is designed for children. Age and height restrictions may apply to specific play areas and attractions — these will be clearly displayed
on-site.
– All visitors must follow the safety rules and guidelines displayed throughout the venue.
– AppleTown staff reserve the right to remove any visitor who poses a risk to themselves, other guests, or the facility.
– Visitors are required to wear socks at all times within the play areas. Socks may be purchased on-site if needed.
– Food and drink brought from outside the venue are not permitted unless for medical or dietary reasons (please inform staff in advance).
– AppleTown accepts no responsibility for personal belongings lost, stolen, or damaged during your visit.
07- HEALTH & LIABILITY
– Please inform staff of any medical conditions, disabilities, or allergies prior to your visit so we can accommodate your needs appropriately.
– Participation in play activities is at the visitor’s own risk. AppleTown takes every reasonable precaution to ensure the safety of our guests, but we cannot accept liability for injury arising from misuse of equipment or failure to follow safety instructions.
– Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited by law.
08- INTELLECTUAL PROPERTY
09- THIRD-PARTY LINKS
10- CHANGES TO THESE TERMS
11- GOVERNING LAW
QUESTIONS?
Or write to us at: 5 Burnt Oak Broadway HA8 5LD
02- WHAT WE OFFER
Through our website and on-site facilities, you can:
– Book walk-in play sessions for children
– Reserve birthday party packages
– Order food and drinks from our on-site café
– View upcoming events and offers
03- USING THIS WEBSITE
– Use the website for lawful purposes only
– Not misuse, hack, or attempt to disrupt the website’s functionality
– Provide accurate and up-to-date information when making a booking
– Not use our site to transmit any unsolicited or unauthorised advertising material
We reserve the right to suspend or restrict access to the website if we believe you are using it in breach of these terms.
04- BOOKINGS & PAYMENTS
– Full payment is required at the time of booking unless otherwise stated.
– Once a booking is confirmed, you will receive a confirmation email. This serves as your proof of booking — please retain it.
– Please review your booking details carefully before completing payment. Errors in date, time, or session type may not be correctable after confirmation.
– Prices displayed on the website are in British Pounds (£) and include VAT
where applicable.
– AppleTown reserves the right to amend pricing at any time. Price changes
will not affect bookings that have already been confirmed.
05- BOOKINGS & PAYMENTS
– Cancellations made within 48 hours of the booked session are non-refundable.
– Birthday party packages have separate cancellation terms outlined at the time of booking. A non-refundable deposit may be required to secure the
date.
– AppleTown reserves the right to cancel or reschedule sessions due to unforeseen circumstances (e.g. facility maintenance, safety concerns). In such cases, a full refund or rebooking option will be offered.
– Refunds, where applicable, will be processed back to the original payment
method within 5–10 business days.
06- ENTRY, SUPERVISION & SAFETY
accompanied by a responsible adult (18+) throughout their visit.
– AppleTown is designed for children. Age and height restrictions may apply to specific play areas and attractions — these will be clearly displayed
on-site.
– All visitors must follow the safety rules and guidelines displayed throughout the venue.
– AppleTown staff reserve the right to remove any visitor who poses a risk to themselves, other guests, or the facility.
– Visitors are required to wear socks at all times within the play areas. Socks may be purchased on-site if needed.
– Food and drink brought from outside the venue are not permitted unless for medical or dietary reasons (please inform staff in advance).
– AppleTown accepts no responsibility for personal belongings lost, stolen, or damaged during your visit.
07- HEALTH & LIABILITY
– Please inform staff of any medical conditions, disabilities, or allergies prior to your visit so we can accommodate your needs appropriately.
– Participation in play activities is at the visitor’s own risk. AppleTown takes every reasonable precaution to ensure the safety of our guests, but we cannot accept liability for injury arising from misuse of equipment or failure to follow safety instructions.
– Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited by law.
08- INTELLECTUAL PROPERTY
09- THIRD-PARTY LINKS
10- CHANGES TO THESE TERMS
11- GOVERNING LAW
QUESTIONS?
Or write to us at: 5 Burnt Oak Broadway HA8 5LD
01- ABOUT US
AppleTown London Ltd
5 Burnt Oak Broadway HA8 5LD
Company Registration Number: 17067960
Email: info@appletownlondon.com
Phone: 020 8054 0544
AppleTown was founded in 2010, with roots in children’s entertainment and family dining experiences across the Middle East. Since 2021, we have expanded our presence to London as part of a broader UK expansion plan.
02- WHAT WE OFFER
Through our website and on-site facilities, you can:
– Book walk-in play sessions for children
– Reserve birthday party packages
– Order food and drinks from our on-site café
– View upcoming events and offers
03- USING THIS WEBSITE
– Use the website for lawful purposes only
– Not misuse, hack, or attempt to disrupt the website’s functionality
– Provide accurate and up-to-date information when making a booking
– Not use our site to transmit any unsolicited or unauthorised advertising material
We reserve the right to suspend or restrict access to the website if we believe you are using it in breach of these terms.
04- BOOKINGS & PAYMENTS
– Full payment is required at the time of booking unless otherwise stated.
– Once a booking is confirmed, you will receive a confirmation email. This serves as your proof of booking — please retain it.
– Please review your booking details carefully before completing payment. Errors in date, time, or session type may not be correctable after confirmation.
– Prices displayed on the website are in British Pounds (£) and include VAT
where applicable.
– AppleTown reserves the right to amend pricing at any time. Price changes
will not affect bookings that have already been confirmed.
05- BOOKINGS & PAYMENTS
– Cancellations made within 48 hours of the booked session are non-refundable.
– Birthday party packages have separate cancellation terms outlined at the time of booking. A non-refundable deposit may be required to secure the
date.
– AppleTown reserves the right to cancel or reschedule sessions due to unforeseen circumstances (e.g. facility maintenance, safety concerns). In such cases, a full refund or rebooking option will be offered.
– Refunds, where applicable, will be processed back to the original payment
method within 5–10 business days.
06- ENTRY, SUPERVISION & SAFETY
accompanied by a responsible adult (18+) throughout their visit.
– AppleTown is designed for children. Age and height restrictions may apply to specific play areas and attractions — these will be clearly displayed
on-site.
– All visitors must follow the safety rules and guidelines displayed throughout the venue.
– AppleTown staff reserve the right to remove any visitor who poses a risk to themselves, other guests, or the facility.
– Visitors are required to wear socks at all times within the play areas. Socks may be purchased on-site if needed.
– Food and drink brought from outside the venue are not permitted unless for medical or dietary reasons (please inform staff in advance).
– AppleTown accepts no responsibility for personal belongings lost, stolen, or damaged during your visit.
07- HEALTH & LIABILITY
– Please inform staff of any medical conditions, disabilities, or allergies prior to your visit so we can accommodate your needs appropriately.
– Participation in play activities is at the visitor’s own risk. AppleTown takes every reasonable precaution to ensure the safety of our guests, but we cannot accept liability for injury arising from misuse of equipment or failure to follow safety instructions.
– Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited by law.
08- INTELLECTUAL PROPERTY
09- THIRD-PARTY LINKS
10- CHANGES TO THESE TERMS
11- GOVERNING LAW
QUESTIONS?
Or write to us at: 5 Burnt Oak Broadway HA8 5LD
April 2026
TERMS & CONDITIONS
Welcome to AppleTown, London’s indoor playground and family entertainment venue.
Please read these Terms and Conditions carefully before making a booking or visiting us.
By accessing our website or making a booking, you agree to be bound by these terms.
01- ABOUT US
AppleTown London Ltd
5 Burnt Oak Broadway HA8 5LD
Company Registration Number: 17067960
Email: info@appletownlondon.com
Phone: 020 8054 0544
AppleTown was founded in 2010, with roots in children’s entertainment and family dining experiences across the Middle East. Since 2021, we have expanded our presence to London as part of a broader UK expansion plan.
02- WHAT WE OFFER
Through our website and on-site facilities, you can:
– Book walk-in play sessions for children
– Reserve birthday party packages
– Order food and drinks from our on-site café
– View upcoming events and offers
03- USING THIS WEBSITE
– Use the website for lawful purposes only
– Not misuse, hack, or attempt to disrupt the website’s functionality
– Provide accurate and up-to-date information when making a booking
– Not use our site to transmit any unsolicited or unauthorised advertising material
We reserve the right to suspend or restrict access to the website if we believe you are using it in breach of these terms.
04- BOOKINGS & PAYMENTS
– Full payment is required at the time of booking unless otherwise stated.
– Once a booking is confirmed, you will receive a confirmation email. This serves as your proof of booking — please retain it.
– Please review your booking details carefully before completing payment. Errors in date, time, or session type may not be correctable after confirmation.
– Prices displayed on the website are in British Pounds (£) and include VAT
where applicable.
– AppleTown reserves the right to amend pricing at any time. Price changes
will not affect bookings that have already been confirmed.
05- BOOKINGS & PAYMENTS
– Cancellations made within 48 hours of the booked session are non-refundable.
– Birthday party packages have separate cancellation terms outlined at the time of booking. A non-refundable deposit may be required to secure the
date.
– AppleTown reserves the right to cancel or reschedule sessions due to unforeseen circumstances (e.g. facility maintenance, safety concerns). In such cases, a full refund or rebooking option will be offered.
– Refunds, where applicable, will be processed back to the original payment
method within 5–10 business days.
06- ENTRY, SUPERVISION & SAFETY
accompanied by a responsible adult (18+) throughout their visit.
– AppleTown is designed for children. Age and height restrictions may apply to specific play areas and attractions — these will be clearly displayed
on-site.
– All visitors must follow the safety rules and guidelines displayed throughout the venue.
– AppleTown staff reserve the right to remove any visitor who poses a risk to themselves, other guests, or the facility.
– Visitors are required to wear socks at all times within the play areas. Socks may be purchased on-site if needed.
– Food and drink brought from outside the venue are not permitted unless for medical or dietary reasons (please inform staff in advance).
– AppleTown accepts no responsibility for personal belongings lost, stolen, or damaged during your visit.
07- HEALTH & LIABILITY
– Please inform staff of any medical conditions, disabilities, or allergies prior to your visit so we can accommodate your needs appropriately.
– Participation in play activities is at the visitor’s own risk. AppleTown takes every reasonable precaution to ensure the safety of our guests, but we cannot accept liability for injury arising from misuse of equipment or failure to follow safety instructions.
– Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited by law.
08- INTELLECTUAL PROPERTY
09- THIRD-PARTY LINKS
10- CHANGES TO THESE TERMS
11- GOVERNING LAW
QUESTIONS?
Or write to us at: 5 Burnt Oak Broadway HA8 5LD